At Kimmih, we value your time and ours. This Cancellation Policy outlines how cancellations, rescheduling, and refunds are handled for our wellness and beauty services.
1. Appointments & Bookings
All appointments and bookings made with Kimmih are subject to this Cancellation Policy. By booking a service, you agree to the terms below.
2. Cancellation Notice
- Cancellations must be made at least 24 hours before the scheduled appointment time.
- Cancellations made less than 24 hours in advance may be subject to a cancellation fee or forfeiture of any deposit paid.
3. No-Shows
- Failure to attend your appointment without prior notice will be considered a no-show.
- No-shows may be charged 100% of the service fee or result in loss of deposit.
- Repeated no-shows may lead to restrictions on future bookings.
4. Rescheduling
- You may reschedule your appointment once, provided notice is given at least 24 hours in advance.
- Rescheduling requests made less than 24 hours before the appointment are treated as late cancellations.
5. Deposits (If Applicable)
- Deposits are non-refundable unless Kimmih cancels the appointment.
- Deposits may be applied toward a rescheduled appointment if notice is given on time.
6. Cancellations by Kimmih
In rare cases where Kimmih needs to cancel or reschedule:
- You will be notified as soon as possible.
- You may choose a full refund or reschedule at no extra cost.
7. Packages & Memberships (If Applicable)
- Services purchased as part of a package or membership are non-refundable once used.
- Unused sessions may have an expiration date, as outlined at purchase.
8. Refunds
- Approved refunds will be processed to the original payment method.
- Processing times may vary depending on your bank or payment provider.
9. Changes to This Policy
Kimmih reserves the right to update this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.
10. Contact Us
If you have questions about this Cancellation Policy, please contact:
